FAQ

About the products


All of the products you see are earth-friendly printed, handmade, ethically sourced and unique, meaning you won’t find our items anywhere else!
All items are designed and manufactured in Knysna.  And with the products being hand printed you can be sure that no two prints are alike, leaving you with a one of a kind design and print.

What does eco-friendly mean?


We only use water based inks when doing our screenprinting and not Plastisol (plastic) inks.  This ensures that the print is soft to the touch, as the ink is absorbed into the fabric and not just laying on top of the fabric.

How does the Shipping & Delivery work?


All online purchases are meticulously packed and shipped using Aramex, Fastway or Postnet to ensure your package is delivered on time and in good order.

Delivery times & delays

Once the payment has been confirmed as successful, we will start with the manufacturing and processing of your order.
Thereafter the item will be packed and shipped to your preferred address.
Unless you’re having an item specially made or ordered, delivery is normally within 3 to 8 working days.
Seldomly unavoidable factors may delay a parcel. Should this happen we will let you know. We kindly ask for your patience if this happens – we can assure you we’ll be doing our best to resolve the matter.

How do returns work?


At byRoeline & Co we try our best to deliver products in perfect condition. In the unlikely event that your purchase is not to your satisfaction, kindly contact us via email or via the contact form on our website and we will gladly offer a replacement.

What you can’t send back?

  • Anything that’s made to your specific design requirements

What is our banking details for EFT?

Kindly use the below banking details and your order number as reference.
Psypher (Pty) Ltd t/a byRoeline
ABSA
Cheque
Branch Code: 632005
Account number: 408 712 7451